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Terms and conditions

Terms and conditions

The website (hereinafter referred to as “the provider”) is a web portal administered by Ingrid. The web portal is established and operates in accordance with and on the basis of the Consumer Protection Act (ZVPot-UPB2, OJ RS 98/04 and further), the Personal Data Protection Act (ZVOP-1-UPB 1, OJ RS 94/07 and further) and the Electronic Communications Act (ZEKom-1, OJ RS 109/2012). These terms and conditions (hereinafter referred to as the “terms”) determine the operation of the website, the e-shop, as well as define the rights of the user and the business relationship between the owner of the online shop and the user.

We advise you to read the terms and conditions carefully before using the online shop. The provider reserves the right to change the terms and conditions at any time and without prior notice.

For the purpose of these conditions, the user represents each visitor to the website www. and anyone who makes a purchase on this website.

The user is bound by the conditions that are valid at the time of purchase (placing an order via e-mail When placing an order, the user is always reminded of the conditions and acknowledges agreement with them by placing an order.

The provider undertakes to provide the user with the following information before being bound by the contract or offer:

  1. Information about the company (name and registered office of the company, registration number)
  2. Ingrid Saksida, Zalošče 12 a, 5294 Dornberk, Slovenia KGM MID KGM MID 100927208
  3. Contact details that enable the user to communicate quickly and efficiently (e-mail, telephone), TEL.+386 53017853
  4. Essential characteristics of the items (including after-sales services and warranties)
  5. Availability of items (each item offered on the website should be available within a reasonable time-span),
  6. Conditions of delivery of items (including the method, place and deadline of delivery),
  7. Prices, which must be clearly and unambiguously set and must show clearly whether they already include taxes and transport costs and other charges,
  8. Method of payment and delivery or fulfillment,
  9. Time validity of the offer,
  10. The period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43 of ZVPot; the consumer shall be clearly informed in cases where they do not have the right of withdrawal in accordance with Article 43.č ZVPot),
  11. An explanation of the complaint procedure, including any details of the contact person or customer service.


By clicking on the “Order” icon, the user fills in the order form and orders the items, thereby agreeing to being familiar with the full text of the sales and payment conditions listed here, as well as having been explicitly alerted to these conditions at the time of purchase. The order / contract is concluded in the Slovenian language. In all cases the user shall receive an order confirmation by e-mail immediately or within a few hours after having placed the order, at the latest. If the order is not confirmed, the user should contact the company through the contacts listed on the website.

In case of inability to deliver the ordered item (within the stipulated time), the provider is obliged to inform the user in writing about the estimated delivery time in a timely manner.


Conducting business online is alwayws very dynamic and due to that, it may happen that an item cannot be delivered to the user at the time of placing the order. In this case, the provider shall notify the user in writing after processing the order.

All prices in the online shop are listed in EUR and contain the prescribed VAT, or the VAT is listed for an individual item, due to the nature of the work. The provider makes every effort to ensure that the information on the website is up-to-date and correct, but the availability, characteristics of the items and price information may still be incorrect. In this case or in the event that the price of an item changes during the processing of the order, the provider shall notify the user of the changes and allow them to withdraw from the purchase, or offer an alternative.


The provider allows the following methods of payment:

Bank transfer – according to the proforma invoice
The user can pay for the ordered goods at any bank, an office by Pošta Slovenije or via electronic banking by transferring the amount to our bank account (nr. SI56 044780236555445), open at the Nova kreditna banka Maribor – NKBM. Payment is made on the basis of the received e-mail or by proforma invoice after the user having placed an order. When paying, please provide the exact reference to enable us to ensure that your order is executed as quickly as possible.
The delivery period begins on the day of the receipt of the amount on our account.
When the provider receives the payment, the user will be notified by an e-mail stating “order confirmation”. The provider will ship the ordered items after the payment has been successfully made to the bank account. If the provider does not receive a confirmation of payment within 72 hours of the sent e-mail with the “proforma invoice”, the purchase shall be rejected.
The provider asks the user to wait with making the payment until having received a confirmation message, as the provider cannot guarantee that the paid goods can be delivered on time. The provider shall inform the user about this. The user shall receive an invoice for the purchased items upon receipt. The invoice shall include a breakdown of the price and all costs related to the purchase, as well as a notice on the right to withdraw from the contract.
The user is obliged to check the validity of the data before placing an order. Subsequent objections regarding the correctness of the issued invoices will not be taken into account by the bidder.

Payment via PayPal
The customer follows the standard payment procedure via PayPal. When the company records the payment on its PayPal account, it makes sure that the shipment is delivered within 1-3 working days to the address entered by the customer when ordering.

Credit card payment
The customer follows the standard credit card payment process. After the payment is made, the company makes sure that the shipment is delivered within 1-3 working days to the address entered by the customer when ordering.


When placing an order, the user shall be notified of the estimated delivery time from the date of the order confirmation. Delivery time for all items in stock is usually 1-8 working days, from the order received on weekdays. For items that are not in stock, the delivery time as stated next to the item description applies. The delivery time is considered to be working days from Monday to Friday, as on Saturdays, Sundays and holidays and other non-working days, shipment is not possible.

Delivery options and prices:
Prices are calculated in the order form and already include VAT.
The cost of delivery is listed next to each item.

Austria, Germany, Luxsemburg, Belgium in The Netherlands:

6 bottles  15€

8-12 bottles 17€

13-24 bottles 26€

25-30 bottles 29€

31-42 bottles 48€


Italy, Denmark, France, Checz republic, Slovakia, Poland, Hungary

6 bottles  22€

8-12 bottles 27€

13-24 bottles 29€

25-30 bottles 33€

31-42 bottles 54€

For EU countries not listed above, please contact us for quotation.
During time-limited promotions or campaigns, the minimum amount for free postage may be changed for the duration of the campaign.
In case of exchange or return of items, the provider does not reimburse the cost of shipping, unless otherwise agreed. The user who does not pick up the goods at the time of the first shipment, is obliged to pay the entire purchase price and delivery costs to the provider’s bank account in advance upon the re-shipment, which is made at the user’s request.


The user has the right to notify the provider in writing about the withdrawal from the contract, within 15 days of receiving the goods, without having to state the reason for the decision. The message is timely if proven so by the postal stamp. The only cost borne by the user as regards the withdrawal from the contract is the direct cost of returning the goods by post or in person to the company’s address. The consumer must notify the company in writing of the intended return, no later than within 15 days upon the receipt of the goods, to the contact e-mail address, and return the goods no later than 30 days after the notification of the withdrawal. The provider reimburses to the user all payments made in connection with the contract no later than 30 days after the receipt of the notice of withdrawal from the contract. If the consumer has already received the goods and withdraws from the contract, the goods in the original packaging, unused, undamaged and in unaltered quantity should be sent to the provider within 30 days after the notification referred to in the previous paragraph, unless the goods are destroyed, damaged, or the quantity has been reduced, without it being the fault of the user.
The user may inspect and test the items to the extent strictly necessary to establish the actual situation. The user is responsible for the reduction of the value of the goods if the reduction is the result of conduct that is not strictly necessary to determine the nature, properties and functioning of the goods.
The return of the items received to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
The provider asks the user not to remove the declarations for the items after receipt until being completely sure that the item meets the expectations, as only in this way the possible return can take place without unnecessary complications.


Return of Goods Form

When goods are to be returned to a supplier for any reason, this form is to be completed.

Please forward this completed form to Stores along with the goods to be returned.

Ship To:…………………………………………………………………………………………………………………..

Date:…………………..Name of Supplier………………….. ……………………     Address……………….

P.O. No:……………………..

Quantity…………………………………………………… Description……………………………………………

Unit Price………………………………………………….. Total Price……………………………………………

Reason for return:




Items have a warranty if so stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty validity periods are listed on the warranty sheets or on the invoice.


The provider may contact the user by means of distance communication only if the user does not explicitly object to this. Advertising e-mails should be clearly and unambiguously marked as advertising messages, with the sender clearly visible. The user’s wish not to receive advertising messages should be taken into account unconditionally.
Advertising emails should contain the following components:
• They should be clearly and unambiguously marked as advertising messages,
• The sender should be clearly visible,
• Various campaigns, promotions and other marketing techniques should be marked as such. The conditions for participation in them should also be clearly defined,
– The method of unsubscribing from receiving advertising messages should be clearly presented,
– The provider’s wish not to receive advertising messages should be explicitly respected by the provider.


The provider makes every effort to ensure that the information published on its websites is up-to-date and correct. However, the characteristics of the items, the delivery time or the price may change so quickly that the provider is unable to correct the information on the websites. In such a case, the user will be notified of the changes, and allowed the possibility to withdraw from the contract or replace the ordered item.
The provider only has the option of withdrawing from the contract if an obvious error is established (Article 46 of the Obligations Code). An obvious error is considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the customs of the shop or the intention of the customers, and which would not be validated by the provider, nor would the latter have concluded the contract, had they been aware of the defect. This also includes obvious price errors.
In the event of technical problems on the website, the provider reserves the right to cancel orders placed which are affected by a technical error, whereby the provider is not charged any compensation for any damage in relation to the user under this title. In case of cancellation of orders, the user shall be notified as soon as possible and informed of further steps.
The provider is also not liable for any damage that may occur to the user’s hardware, software or other equipment due to the use of the website. The user should ensure adequate protection of the equipment (antivirus software, etc.) against accessing and using the website.